Frequently Asked Questions

Everything you need to know about our premium Manuka honey and skincare.

How do I track my order?

Once your order has been dispatched, you will receive an email containing a unique tracking number and a link to the courier's website to monitor your delivery progress.

What is the difference between MGO and UMF ratings?

MGO measures the methylglyoxal content, the compound responsible for Manuka honey's unique properties. UMF is a quality trademark that measures MGO along with other markers like Leptosperin and DHA to ensure purity and quality.

Do you ship internationally?

Yes, we offer worldwide shipping. Delivery times and shipping costs vary depending on the destination country and are calculated at the checkout page.

What is your return policy?

We offer a 30-day return policy for unopened and unused items. If you are not satisfied with your purchase, please contact our customer service team to initiate a return.

Is your honey sustainably sourced?

Absolutely. Our honey is harvested from our own hives in the pristine mountains of New Zealand, ensuring a fully traceable 'hive to pot' process that respects the environment and the bees.

Which payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.